Privacy Policy

1. Who we are

Grutenco provides professional painting services in Ottawa, Ontario and surrounding communities. This policy applies to personal information submitted through our website, including our online estimate form.

2. Personal information we collect

When you request an online estimate, we may collect the following information:

• Your name
• Your email address
• Your phone number
• The project or property address
• Basic project details that you choose to include for the estimate

We do not ask for sensitive personal information. Please do not include financial information, government identification numbers, or other sensitive details in the estimate request form.

3. How we use your information

We use the information you provide only for purposes related to your estimate request, including:

• Preparing and sending your online estimate
• Contacting you about your estimate or project details
• Confirming the project address and service area
• Scheduling a follow-up conversation or site visit if requested
• Keeping basic business records related to estimates and customer communication

We do not use your estimate information to send advertising or promotional marketing messages.

4. Consent

By submitting an online estimate request, you consent to Grutenco collecting and using your personal information for the purposes described in this Privacy Policy.

You may withdraw your consent by contacting us. If you withdraw consent before we prepare or complete your estimate, we may not be able to continue processing your estimate request.

5. Sharing of personal information

Grutenco does not sell, rent, trade, or share your personal information for marketing purposes.

We only disclose personal information where necessary to respond to your request, where you have consented, where required by law, or where a limited service provider is needed to operate our website, email, hosting, or estimate storage systems. Any such use is limited to the purpose of operating our business and responding to your estimate request.

6. Retention

We keep personal information only for as long as reasonably necessary to prepare the estimate, respond to follow-up questions, manage our business records, or meet legal and accounting requirements.

You may contact us to request deletion of your personal information, subject to any legal or business record obligations that may apply.

7. Security

We use reasonable physical, technical, and administrative safeguards to protect personal information against unauthorized access, use, disclosure, alteration, or loss.

No online transmission or electronic storage method is completely secure, but we take reasonable steps to protect the information submitted through our website.

8. Access, correction, and deletion requests

You may request access to the personal information we hold about you. You may also ask us to correct inaccurate information or delete information where appropriate.

To make a request, contact us using the email address below. We may need to verify your identity before responding.

9. Website logs and cookies

Our website or hosting provider may collect basic technical information, such as IP address, browser type, device information, pages visited, and date/time of access, for security, troubleshooting, and website operation.

We do not use the personal information submitted through the online estimate form for advertising or promotional marketing.

10. Privacy breaches

If we become aware of a privacy breach involving personal information under our control, we will take reasonable steps to contain, assess, and respond to the incident. Where required by applicable privacy law, we will notify affected individuals and the appropriate privacy authority.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

12. Contact us